You are the first point of contact for our customers – by chat, email and phone – and you make sure every business is back to taking payments quickly.
What you will do
- Resolving enquiries by chat, email and phone
- Maintaining and expanding the help centre and wiki
- Close collaboration with product on recurring topics
- Supporting the onboarding of new businesses
About you
- Experience in customer support, ideally SaaS
- Excellent communication and patience
- A basic technical understanding
- Native-level German, good English